Quality is our mandate. We never compromise on quality. Fruits, Vegetables & Milk Products are purchased from the Mandi & Farm House Purchasing for your order. After the purchase, the products are sorted, graded, weighed, hygienically packed, and then delivered to your home. We do not deliver stale products from storage. We assure quality of each and every item we deliver.
when order is placed online or mobile App or calling us +91-9334467711/12 and after confirmation, It is push to delivery point to deliver at your address to automated process. Once the order dispatch from delivery point for delivery un notification message will be sent on registered mobile number.
Once the order is dispatched from the store, a notification will be sent on your registered mobile number. In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.
Yes, you can have changed or l modify your order once it has been placed. unless, your order is in process and not dispatch . From our delivery point .In case order has been dispatch from our delivery point you have an option of returning the products or changed the products . In case you wish to order some additional products, you can always proceed placing a new order.
We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery Expert. Our Delivery Expert will enter details of the
same in the mobile tracking app to initiate request for return as well as refund in case of any. In case of Postpaid order, you will be required to pay the adjusted amount only for the products accepted by you.
In case of Prepaid orders, request for refund will be initiated and cash will be credited into your Green Basket online account, which can be redeemed while placing orders the next time.
Yes you can cancel the order at any stages calling us on +91-9334467711/12 or information a delivery expert one he reach at your address .Also you can send us email.cs@Green Basket maintaining reason for cancellation.
We accept a wide range of payment options for your convenience: 1.Cash on Delivery 2.Debit/Credit Card on Delivery 3.Online Credit Cards 4.Online Debit Cards 5.Online Net Banking All
electronic payment information is kept strictly confidential and with the help of our payment gateway partners your transactions are conducted over secure SSL encryption technology.
Yes it is absolutely safe to use your card on Green Basket . A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or Master Secure Code (MSC) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
Post Paid Orders (Includes Cash/Card on delivery) - All refunds post-delivery will be adjusted after the product has been picked up and returned to Green Basket .
Prepaid order (Credit Card/ Debit Card/ Net Banking Orders ) – All refunds will be credit to Green Basket . Account within 24 hours or it will credit to your credit card and debit card card ,bank account within 7 to 14 working days .
Please note that ,there will be no cash refund in any prepaid order . All refunds will be subject to deduction of delivery charges or offer value as application .For enquire on refund please send us an email at email@example.com or call us at +91-9334467711/12 and our representative will get in touch with you to provide the latest.
1. Post Paid Orders (Includes Cash/Card on delivery) - All refunds post-delivery will be adjusted after the product has been picked up and returned to Green Basket .
2. Credit Card, Debit Card, Net Banking Orders - The amount will be refunded directly into your original form of payment mode.
Please note that for orders placed using Credit Card, Debit Card & Net banking, the refund once processed from Green Basket may take up to 7-14 working days to reflect on your Credit Card or Bank Account.
There will be no cash refund in such cases. All refunds will be subject to deduction of Delivery Charges or Offer Values as applicable. For enquiries on refunds – please send us an e-mail at cs@Green Basket or
call us at +91-9334467711/12 and our representative will get in touch with you to provide the latest status.
YES WE DO TAKE bulk order and also provide bulk purchase .In case you wish to purchase a bulk order call us +91-9334467711/12 or email us on cs@Green Basket. We request you to place any bulk order at least 24 hours in advance of the delivery time.