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Terms And Conditions

Welcome to Green Basket.COM an online Fresh Fruits & Vegetable shopping website. Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By registering or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.


In these Terms, references to "You", "User", "Customer" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Green Basket.COM, its franchisor, affiliates and partners.


1. Service Offered:


Green Basket.COM provides an online vegetables & fruits shopping Service. Upon placing an order on Green Basket.COM, delivery will be made to the Shipping address that you specify when you confirm your order. You are responsible for ensuring that someone is present at the shipping / delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If you are not satisfied for any reason with an item purchased through the Green Basket.COM , you may call customer service number at the time of receiving your order.


2. Cancellation, Return & Refunds Policy :

a) Cancellation Policy : Customer can call customer service number and cancel order prior to confirmation, once order is confirmed and processed it can’t be cancelled. However, if there are changes in the delivery time you mentioned earlier in your order or need to add more products, you need to call us.

b) Return & Refunds : We have a "no questions asked return and refund policy" which entitles all our customers to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and make the necessary adjustments to your order value.


3. Your Account:


You agree to provide Green Basket.COM. with accurate and complete information as required by registration for the Green Basket.COM service including, but not limited to, your legal name, billing and Shipping addresses, telephone/mobile  number and update your account details at Green Basket.COM of any change later. Upon registration, your username and password will allow you to access the Green Basket.COM Service. Your password should be kept strictly confidential to prevent unauthorized use. You agree to notify Green Basket.COM immediately of any unauthorized use of your password or your account. You will remain liable for any use of the Green Basket.COM Service until you notify Green Basket.COM of the unauthorized use, loss or theft.


4. Usage of the Mobile Number of the User:


Green Basket.COM may send order confirmation & update the customer on the order status and any further order information via SMS (short messaging service) or call on the mobile/Landline number given by the customer at the time of ordering. The customer hereby unconditionally consents such intimation via SMS/Call by Green Basket.COM. in accordance with the 'Do not disturb' guidelines of Telecom Regulatory Authority of India (TRAI) or such other authority in India and abroad.


5. Property Rights:


a) Copyright : All content on Green Basket.COM including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of Green Basket , all rights reserved, or its content providers. Green Basket  authorizes you to view and copy for the sole purpose of placing an order with Green Basket.COM , for your personal use, provided that you preserve any copyright or other proprietary notices. Any other use of materials on Green Basket.COM, including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of Green Basket   is strictly prohibited. Green Basket  reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Green Basket  

b) Trademarks : " Green Basket.COM" , Green Basket.COM  logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of Green Basket.COM or otherwise proprietary to  Green Basket  and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on Green Basket.COM are the property of their respective owners.


5. Reviews, Comments, Communications, and other Contents :


Registered users may post reviews, comments, and other content and submit suggestions, ideas, questions, or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Green Basket  reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. 

(a) You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

(b) Green Basket may review, edit, reject, refuse to post and/or delete any Content that in the sole judgment of Green Basket.COM violate these Terms of Use or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of another person. 

(c) Any information provided by you on Green Basket.COM shall not be misleading in any way.



6. Unauthorized or Fraudulent Use :


Green Basket.COM does not offer Service to children below 18 years. By registering for the Service, you warrant that you are at least 18 years old. If you are under 18, you may use Service only with the involvement of a parent or guardian. From time to time, Green Basket.COM may extend promotional offers to existing or potential new customers. You agree to abide by the terms and conditions of any such offer and acknowledge that circumvention of the terms and conditions of such offers constitutes a fraudulent use. You will be liable for damages caused by such fraudulent use.


7. Changes in Agreement: 

Green Basket.COM may at any time change any of the terms of this Agreement but not limited to, the amount of, or basis for determining, any fees or charges for the Green Basket.COM Service. If Green Basket.COM makes material changes to this Agreement, Green Basket.COM will provide notice to you in a manner provided in this Agreement. Your use of the Green Basket.COM Service after any such change will be conclusively deemed acceptance of such change. Green Basket.COM may discontinue or revise any or all aspects of the Green Basket.COM Service without prior notice to you. Price and availability of products are also subject to change without prior notice. We reserve the right to correct online pricing errors. In such event, we reserve the right to correct the pricing error or cancel undelivered orders for such incorrectly priced products. You will be contacted in such circumstances. If any change is unacceptable to you, you may cancel your service and terminate this agreement by calling customer care or sending mail at [email protected] Basket.com


8. Disclaimer of Warranty and Limitation of Liability :


Your use of the Green Basket.COM service, Green Basket.COM and the internet is entirely at your own risk. The Green Basket.COM service, Green Basket.COM and its contents are provided on an "as is", "as available" basis. To the fullest extent permitted by law, Green Basket disclaims all representations and warranties, including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, non-infringement, merchantability or fitness for a particular purpose. Green Basket does not warrant that the functions provided by Green Basket.COM will be uninterrupted or error-free, or that Green Basket.COM or the server that makes it available are free from viruses or other harmful components. 
Neither Green Basket nor any of its directors, partners, employees, agents, licensors or merchants (collectively, its "associates") shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, the Green Basket.COM service, Green Basket.COM , the internet or for any other claims related in any way to your relationship with Green Basket.COM


 9. Indemnification :

You agree to defend, indemnify and hold Green Basket.COM and its Associates harmless from any claims and expenses, including attorney's  fees, arising in connection with a violation of this Agreement by you or through use of your account.


10. Termination :

Green Basket may suspend or terminate your access to the Green Basket.COM Service at any time for any reason with or without notice to you. You may terminate your Green Basket.COM Service at any time for any reason by delivering notice in a manner provided in this Agreement which termination will be effective the day notice is received or such later date specified in the notice.


12. Notices :

Green Basket may give notice to you of a change in this Agreement and any other matter by general posting on Green Basket.COM  by electronic mail, or by conventional mail to your address contained in the My account "Address Book".


13. Legal and Miscellaneous :

These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement. This electronic record is generated by a computer system and does not require any physical or digital signatures.

(a) Arbitration

If any dispute arises between you and Green Basket during your use of the Green Basket.COM Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and Terms and Conditions the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by Green Basket.COM. The place of arbitration shall be Mumbai. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

(b) Applicable law

This Green Basket.COM site is created and controlled by Green Basket  The laws of India shall apply and courts in Mumbai shall have jurisdiction in respect of all the Terms & Conditions, Privacy Policy and disclaimers. Green Basket reserves the right to make changes to the website, Terms & Conditions, Privacy Policy and disclaimers at any time and without information to the customers/users of the services/website of Green Basket.COM. Users are advised to regularly check for any amendments or updates to the terms and conditions contained herein.